1. Controller and contact
Alexandre Didier, sole proprietor (entrepreneur individuel), trading as Kenkazma, SIRET 910 295 625 00024, 33 rue Marcel Miquel, 92130 Issy-les-Moulineaux, France. Contact: alexandre@kenkazma.com ยท +33 (0)6 99 72 31 61.
2. Scope
This policy covers the Export Doctor website, purchase journey, optional in-plugin feedback, Typeform, and support. Export Doctor is a local, read-only Premiere Pro plugin: its normal diagnostic operation does not upload Premiere projects, error logs, or diagnostic reports.
3. Information processed
- Website operation and security: technical request data, including IP address and security logs processed by Cloudflare.
- Language preference: your EN/FR choice is stored in your browser's local storage and is not sent to Kenkazma.
- Orders and payments: contact, order, payment, tax, and fulfilment information provided through FastSpring.
- Optional in-plugin feedback: after a failed-export diagnosis, only a random submission ID, case ID, plugin/catalogue/Premiere versions, Windows or macOS, the first three displayed hypothesis IDs, declared outcome, optional confirmed hypothesis, consent and server receipt date are saved in Cloudflare D1. No raw errors, reports, timecodes, project/media names, paths, contact information or installation identifiers are sent. Sending requires an unchecked consent box and a deliberate click. Your diagnosis remains usable without feedback. A request IP is processed transiently for rate limiting but never stored in this D1 table.
- Trial requests: first name, email address, operating system, Premiere Pro version, timing and description of the export problem, optional frequency, preferred trial format, consent and server receipt date. These details are stored privately in a separate Cloudflare D1 table for Alexandre Didier to review and organise a possible trial. No automatic email notification is sent; any reply is sent manually. Do not include project files or confidential client information.
- Feedback and support: information you choose to send through Typeform or email. Do not send personal data, project files, or confidential client material.
4. Purposes and legal bases
We use this information to operate and secure the site, process orders and product access, review trial requests and organise accepted trials, respond to support and compatibility-refund requests, meet legal obligations, and-where you consent-review anonymized feedback to improve future diagnostic catalog updates. Trial requests are not used for marketing subscriptions.
5. Recipients and transfers
We use only Cloudflare for hosting, security, and the separate D1 feedback and trial-request tables, FastSpring for checkout, payment, tax handling and fulfilment, and Typeform for feedback. Their processing may involve countries outside the EEA; where applicable, providers apply their own transfer safeguards. We do not sell personal data or run advertising profiles on this website.
6. Retention
Cloudflare retains security data under the service settings used. In-plugin feedback older than twelve calendar months is deleted by a daily purge. Private CSV review exports must also be deleted after review and are subject to the same maximum retention. Typeform feedback is kept for up to 12 months. Trial requests are retained for 90 days, then removed by a daily purge. Private trial-request CSV exports must be deleted after review and no later than the same retention period. Provider security logs and technical backups follow their separate service settings. Support correspondence is kept only as long as needed to resolve the request and meet legal obligations. Order, refund, and accounting records are retained for the period required by applicable law.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent by writing to alexandre@kenkazma.com. For an in-plugin feedback request, include the case ID visible after sending so we can locate the record; no account or installation identity is collected. For a trial request, use the email address submitted with the form. You may also complain to the CNIL or your local supervisory authority.
8. Changes
We may update this policy when the product, providers, or legal requirements change. The date above identifies the current version.